WYOMISSING, PA Technology is rapidly changing how insurance companies serve clients, especially when it comes to drones, autonomous vehicles and the Internet of Things.

Being aware of emerging, and sometimes controversial technology, and how it impacts the process of assigning liability, was the topic of the 55th annual Reading “I” Day insurance convention on Tuesday at the Crowne Plaza Reading, Wyomissing.

Keynote speaker Tracey Waller, a chartered property casualty underwriter for ISO solutions, Jersey City, N.J., spoke about the impact that emerging technologies will have on the insurance industry.Not only did the topic cover the myriads of drones being adopted by commerce and individuals, but autonomous, or self-driving vehicles and the Internet of Things.Jill Goulet, Lititz Mutual Insurance Co., Lititz, Lancaster County, said even though this was her first “I” Day, she found the topics helpful. (cont.)