About
At Berks · Fire · Water Restorations, Inc.℠, we believe in restoring the value of service and trust. When you choose to call Berks · Fire · Water Restorations, Inc.℠ it is our privilege to serve you in the restoration of your property.
We believe in RESTORING LIVES.
When we are called upon, we believe that the most important things to you become the most important things to us. We don’t just restore your things, we restore your memories, your treasures. We restore your home because it is your castle, your life. We do not just restore commercial property, we restore livelihoods.
We believe that we can restore communities by employing local talent. We give back to the communities where we live and do business. We do business with other local companies that share in our beliefs.
Why do we do what we do?
We Believe in Restoring lives, trust, communities… We wake up every morning with a fire of passion in our guts that propels us to go about our days with enthusiasm, feeling good, energized because we are all rallied around our Why? We thrive on every opportunity to serve, to bring people’s lives back together, and to volunteer to help our neighbors, to give a helping hand up or friendly advice.
Every referral, every call, every time that we have the opportunity to serve, our emergency service personnel, our insurance providers, our commercial clients, our friends, and our neighbors that is the WHY we do what we do.
Behind the WHY is BFW’s foundation– our knowledge, our passion, our service, our focus on the customer, and our commitment to serving the community. We are thankful for the support of our customers and business associates over the last 20+ years.
Shared Values
- We pride ourselves on the quality of our work product and the timeliness of its delivery.
- We aggressively seek opportunities to grow and improve our business.
- We treat fellow employees with dignity and respect at all times.
- We honor all of our commitments.
- We highly value our external business relationships and interact with them in a professional manner.
- We are sensitive and responsive to the needs of the communities where we live and do business.
- We prefer to do as much of each job as possible ourselves, making minimal use of outside vendors and contractors.
- We employ people who have a strong work ethic and take a genuine interest in their careers.
- We maintain a positive and open work environment by providing honest and constructive feedback on job performance.
- We take pride in our presentation and professionalism as a company.
- We communicate a lot.
- We believe that we exist because of the customer.
Berks · Fire · Water Restorations, Inc. are also a proud member of:
Ted K. Lavender, President
Ted exemplifies the true entrepreneurial spirit. He grew up in Indiana learning all phases of Construction under the tutelage of his father, Dennis, helping to build the family home at the age of 10. As an adult, Ted continued to expand and develop his knowledge within the construction industry.
During a 10 year career in claims, he moved from claims adjuster to claims manager. From his experiences, Ted identified a need in Berks County for a full-service restoration company. He saw the opportunity to provide for the handling of an insurance-related loss from beginning to end and have a totally satisfied property owner at the completion of the insurance claim cycle. In the summer of 2000, Ted coupled his construction and insurance backgrounds to create his vision… Berks · Fire · Water Restorations, Inc.℠ a full-service restoration company that has a sharp focus on effective interactions with insurance companies and the highest levels of customer satisfaction.
Ted has a passion for serving his community – He currently is working with the Olivet’s Boys & Girls Club and Vision Research Center as an Advisory Board Member. He has formerly served on the Board of the Chamber of Commerce & Industry, Catholic Youth Organization. He is generous with his time, talents, in supporting organizations, people, and causes that make our communities strong.
Lisa Lavender, COO
Lisa “grew up” in the world of insurance with many of her family members having built their careers in the industry. Her father, Paul, worked in underwriting his entire life retiring in 2004 as VP of Product Management. It was not uncommon to discuss “loss ratios” at the dinner table.
Lisa graduated with distinction from Pennsylvania State University with a BS degree in Accounting. After working several years in her field, in 2000, Lisa and Ted, combined their talents and expertise to found Berks · Fire · Water Restorations, Inc.℠ Lisa also has a passion for serving her community – She currently serves on the Board of Directors for the Greater Reading Chamber of Commerce and the Reading Public Museum and the Reading – Muhlenberg Career & Technology Center Executive Committee. She has formerly served on the Board of Directors for the YMCA and the National Association of Insurance Women.
Together Ted and Lisa Lavender are both Master Fire Smoke & Odor Restorers, Master Textile Restorers, and Master Water Restorers with the IICRC. They share various passions, one being, giving back to the community. They serve on various Boards and have given service to many organizations over the years including: Greater Reading Chamber of Commerce, Olivet’s Boys & Girls Club, The Reading Public Museum, Alvernia University, The Vision Resource Center, Volunteer Fire Departments and First Responders and many other local organizations.
In 2012, Ted and Lisa expanded their passion for the Restoration Industry and utilized their expertise to open the Restoration Technical Institute. Restoration Technical Institute’s mission is to provide Knowledge, Passion & Inspiration to Restoration and Insurance Professionals from all over the country.
