First Impressions

First Impressions with Phone Etiquette

As the old expression goes, “You never get a second chance to make a first impression.”  This is especially true when you are developing new customers.  Consider the following questions:

• What initial impressions are made on potential customers when introduced to your company?
• What impression do you want potential customers to have?

Important tips to remember about first impressions:

• Last a lifetime.
• It costs nothing, but pays off big.
• Smile when answering the phone.
• Take notes and briefly summarize comments.
• Close with “Thank you for calling!”

For more information read How Contractors Can Make a Good First Impression in At Home in Berks.

At Home in Berks