Sewage Back-Up Restoration

Commonly Asked Questions

Will the sewage damage be covered by my insurance?

Coverage of a sewage loss is dependent upon the source.  It is not uncommon that sewage losses are included in special endorsements and may be subject to limits of coverage found in the policy.  Municipalities do not have to cover a sewer loss due to limited tort if the back-up is from their side or fault.  Your policy will address coverage and how it will apply to both structure and contents.  A representative from your insurance carrier will be able to answer any questions that you have regarding coverage.  As a certified restoration firm, Berks • Fire • Water Restorations, Inc.℠ works with you and your insurance company to make the process as smooth as possible.

What are my responsibilities as an insured?

To protect your property from further damage.  This includes drying the affected areas. Berks • Fire • Water Restorations, Inc.℠ can provide all necessary emergency and mitigation services 24 hours a day seven days a week.

What if I cannot live/work in my property? 

Your policy will address available coverage for “Additional Living Expenses” and/or “Loss of Use.”  A representative from your insurance carrier will be able to answer any questions that you have regarding coverage.  Berks • Fire • Water Restorations, Inc.℠ can assist with any of your relocation needs.

How long with the drying equipment be in my property?

Drying equipment will be on-site until the area is completely dry.  Even though the area may “look” dry it may not be dry.  A BFW Technician will be monitoring your property’s drying process and will keep you  informed of the progress.  If you have any questions or concerns,  contact your Berks • Fire • Water Restorations, Inc.℠ representative.

What products do you use to clean the damage?

Restoration companies use a variety of products depending on the circumstances.  You may ask your representative to provide you with MSDS sheets for any products being used in your property.  Advise a representative if you or any members of the property have any chemical sensitivities or other health concerns that you feel may be relevant.

Checklist

• Report sewage damage to your insurance agent.
• Call a certified restoration company to mitigate, to avoid secondary damage.
• Document damages with photographs.
• Wear appropriate Personal Protective Equipment.  Be cautious of the possible contaminants in the affected environment and contents.
• Do not allow children, pets or the elderly in the affected areas.
• Turn off HVAC system.
• Notify your Berks • Fire • Water Restorations, Inc.℠representative immediately of any concerns with items of high sentimental or real value.  Survival rates of items that receive immediate restoration attention are much higher.
• Do not turn off or move equipment without contacting Berks • Fire • Water Restorations, Inc.℠.  Notify us of any power failure issues.