Water Restoration

Will the water damage be covered by my insurance?

This answer lies in your insurance policy. A representative from your insurance carrier will be able to answer any questions that you have regarding coverage. As a certified restoration firm, Berks ∙ Fire ∙ Water Restorations, Inc.℠ works with you and your insurance company to make the process as smooth as possible.

What are my responsibilities as an insured?

To protect your property from further damage.  This may include boarding up the property, drying the affected areas and protecting the property from weather. Berks ∙ Fire ∙ Water Restorations, Inc.℠ can provide all necessary emergency and mitigation services 24 hours a day seven days a week.

What if I can not live/work in my property?

Your policy will address available coverage for “Additional Living Expenses” and/or “Loss of Use.”  A representative from your insurance carrier will be able to answer any questions that you have regarding coverage. Berks ∙ Fire ∙ Water Restorations, Inc.℠ can assist with any of your relocation needs.

Will I get mold because of the water damage?

Mold spores are present to some extent in varying degrees everywhere;   however, as long as water damage is properly mitigated in accordance with industry standards within 72 hours the likelihood of problematic mold growth is drastically reduced.

How long with the drying equipment be in my property?

Drying equipment will be on-site until the area is completely dry.  Even though the area may “look” dry it may not be dry.  A Berks ∙ Fire ∙ Water Restorations, Inc.℠ Technician will be monitoring your property’s drying process and will keep you informed of the progress.  If you have any questions or concerns, contact your Berks ∙ Fire ∙ Water Restorations, Inc.℠ representative.

What products do you use to clean the damage?

Restoration companies use a variety of products depending on the circumstances.  You may ask your representative to provide you with MSDS sheets for any products being used in your property.  Advise a representative if you or any members of the property have any chemical sensitivities or other health concerns that you feel may be relevant.

Please contact Berks ∙ Fire ∙ Water Restorations, Inc.℠ 24 hours a day seven days a week with any questions or concerns throughout the restoration process. At the time of the initial emergency, numerous emergency and insurance personnel will be giving you a lot of information and instructions. It is normal to have questions throughout the process and we are here to help you.

Checklist

• Report water damage to your insurance agent.
• Call a certified restoration company to secure property and mitigate damages.
• Document damages with photographs.
• Be cautious of the possible contaminants in the affected environment and contents.
• Do not allow children, pets or the elderly in the affected areas.
• Keep windows closed.
• Notify your Berks ∙ Fire ∙ Water Restorations representative immediately of any concerns with items of high sentimental or real value.  Survival rates of items that receive immediate   restoration attention are much higher.
• Do not turn off or move equipment without contacting Berks ∙ Fire ∙ Water Restorations. Notify us of any power failure issues.