Standard Operating Procedures Made Simple
The most effective managers in business have the ability to take higher-level concepts and make them simple. And not just simple, but super simple, so any employee, regardless of their education or experience level, can understand and execute them. This is in no way to suggest that the tactics of these managers are unsophisticated. Quite the opposite is true; the impetus of their actions is generally quite complex. The simplicity is in their execution and control.
Most, if not all, of the new clients I work with each year express a desire to have written standard operating procedures (SOPs) in their businesses. To a consultant, you would think this would be like lobbing a softball in batting practice. But not so much. Before inundating the client with pages of mind-numbing protocols we must first inquire about their motives.
When challenged, most business owners will admit the reason why they desire SOPs is to hold their employees accountable for what they are supposed to do. The problem with this is that words on paper do not hold anyone accountable for anything. Accountability stems from having the opportunity to act in an accountable manner. Not from being told how and when to do so.