And The Survey Says…Some Snippets From Our Customer Surveys
“Every one of your employees was a pleasure to work with. The tile work in our family room is probably the highest artisan quality in the entire home!”
-Homeowner, Bernville
“Flawless execution of restoration services. Crew was prompt, very thorough, and very responsive to our needs and questions.”
-Homeowner, Blandon
“As this was a repair to a vacation property, I was not present for most of the restoration. I was particularly appreciative of the frequent pictures and communications. They reassured me that the work was being done correctly. I am entirely satisfied with the results. I would not hesitate to highly recommend your company to anyone. Great customer service!”
-Vacation Property Owner, Maryland
“Any time you have come to our rescue it has been speedy and professionally done! We are very happy with your services.”
-Homeowner, Fleetwood
“Not only was your team professional, they were extremely compassionate. All the remediation work was unbelievably exceptional. Your team is first rate.”
-Homeowner, Sinking Spring
“I am very pleased with the work performed. It was finished in a very timely manner and everything was replaced as original.”
Homeowner, Reading
“Your people knew what had to be done, and they worked hard to complete their work as rapidly and thoroughly as they could.”
-Homeowner, Reading
“Your employees were very respectful and polite. They answered every question we asked. Their workmanship is outstanding. Told us what they were going to do with the repair and got our approval first before they started to work.”
-Homeowner, Pottsville
“The repairs/replacements were completed in a timely fashion. The men were absolutely AWESOME to work with. Highly recommend BFW!”
-Homeowner, Reading
“It was a pleasure doing work with your people. Not that I’m rushing anything, but would definitely use you guys again in the future.”
-Homeowner, West Reading
“I thought the company was incredibly responsive and sensitive to our needs. All staff were respectful and kind. I would absolutely refer your company and will use you again should the need arise.”
-Business Owner, Reading
“I was very impressed with everything done and everyone on the team. Quick, precise, pleasant and knowledgeable. I’d recommend to anyone and have.”
-Homeowner, Reading
“Response time was exceptional, everyone that was here was very polite and respectful. BFW is an exceptional company!”
-Homeowner, Birdsboro
“It was a great experience seeing how the workers, all highly skilled, made my kitchen, etc. beautiful again. Rit is a wonderful team leader and organizer, who ‘knows the business.’ Very efficient!”
-Homeowner, Reading
“Brad, Jon and the rest of the team at Berks Fire Water were excellent. They were helpful, kind and courteous throughout the process and did an excellent job restoring our basement. I cannot rave enough about them! THANK YOU!!!”
-Homeowner, Wernersville
“Response time was exceptional, everyone that was here was very polite and respectful. BFW is an exceptional company!”
-Homeowner, Birdsboro
“Team that came were very polite, on time, gave good explanation of work needed to be done, and explained what was done prior to leaving.”
-Homeowner, Mertztown
“From initial contact with PM to great interaction with Team Leader and through paperwork and close out, the experience was a pleasure.”
Homeowner, Morgantown
“Very responsive, professional, and courteous.”
-Business Owner, Wyomissing
“Thank you for all you have done!!”
Homeowner, Tamaqua
“The company was great when they came in. They did an amazing job at cleaning our duct work and even looked at other issues we had while they were here.”
Homeowner, Reading
“This is long overdue, but I’ve been searching for something poetic to say that might express how wonderful I think all the people that worked on my home were. Well, as it turns out, there are no words. All we can do is thank you from the bottom of our hearts. Thanks for making the unbearable, bearable.”
Homeowner, Reading
“The team leader and his crew did a very nice job. They were very responsive and communicated regularly. The quality of work is very good. Overall very satisfied!”
Homeowner, Reading
“Thanks for your great service. We have used you on a few occasions now and each time you didn’t disappoint.”
Homeowner, Douglassville
“Everyone was professional and the repairs were done efficiently. The Project Manager was easy to work with during the whole process.”
Homeowner, Philadelphia
“Extremely competent, professional and friendly. They take pride in their work, cared about my problem and my house and left the work area completely cleaned up.”
Homeowner, Reading
“Your company’s kindness is what kept me feeling like I’d get to go home. Your employees are fast, respectful and thoughtful.”
Homeowner, Womelsdorf
