Terms of Service

Terms of Service – Messaging Terms & Conditions

Effective Date: July 30, 2025

By opting into our SMS services, you agree to the following terms:

1. Message Types: You agree to receive informational messages (appointment reminders, service notifications, emergency communications, and promotional updates) from Berks Fire Water Restorations, Inc.
2. Message Frequency: Message frequency may vary depending on your interactions with us and the nature of ongoing restoration services.
3. Carrier Charges: Message and data rates may apply. Check with your mobile carrier for details.
4. Emergency Communications: Time-sensitive restoration updates and emergency notices may be sent without prior notice to ensure your safety and effective service delivery.
5. Opt-Out Instructions:
   • Text STOP at any time to cancel SMS communications.
   • Reply HELP for customer support or contact us at bfw@bfwrestorations.com / 610-478-8660.
6. Data Handling: Your personal information will be handled in accordance with our Privacy Policy.
7. Third-Party Vendors: We may use trusted subcontractors and service providers to assist in restoration work and SMS delivery. These parties are bound by confidentiality and data protection agreements.
8. Limitation of Liability: We are not liable for message delays, failures, or damages resulting from carrier service interruptions, network issues, or factors outside of our control.
9. Legal Compliance: We adhere to the Telephone Consumer Protection Act (TCPA), FCC regulations, and applicable state privacy laws in all messaging practices.