“It’s Fine.” “Do it like it was your own.” “Almost Done.”
3 Banned Phrases in Business
Over the years, I have found three phrases, just a couple of words each, which are bad for a restoration or cleaning company. How bad can a phrase be? You might be surprised.. 1. “It’s Fine.” If a customer says, “it’s fine,” it means they will reluctantly accept the product, service or situation. They may like you and do not want to offend you or they may not want to be difficult. Do not mistake their passive acceptance of anything you do as . . .