True Life: Altimar

Sunday, November 1, 2015, Mary Altimar was at dinner with a friend catching up, her husband Marty Altimar and their two children were running Sunday errands when their evening took a dramatic change… Mary was enjoying her dinner and her cell phone rang but showed a phone number she did not know so she let it go to voice mail. As she was checking her message her husband was calling. The alarm company was calling, the system they had just installed in their home weeks before was sounding and had dispatched the Fire Department. Marty immediately called their neighbor to turn off the alarm. Upon entering he heard water gushing and saw water coming out of the lights in the kitchen ceiling. The washer supply valve burst and the steam from the hot water heater set off the alarm.

Mary was the first to arrive home. She was met by her neighbor standing in her driveway, and numerous fire trucks and police cars. “The fire company was absolutely wonderful. They informed me they needed to have our electricity turned off and moved all the valuables they could to prevent further damage. I asked the Fire Chief ‘what do I do now, as this was my first experience with something like this.’ The Chief said ‘call Berks • Fire • Water Restorations they are the number one go to’ and gave me their information. I can’t say enough about the Western Berks Fire Department,” said Mary.

As soon as Marty arrived home they conquered and divided. Marty called Berks • Fire • Water Restorations “which was the best call we could have ever made,” said Mary. Marty then called his insurance company. Mary focused on packing items by flashlight for their two children and two family pet cats to stay at her parents. Mary headed to her parents and Marty stayed at their home while the Fire Companies finished and met Berks • Fire • Water Restorations crew. “The Berks • Fire • Water Restorations on-call manager Patrick walked Marty through the steps in the emergency restoration process. He explained that Berks • Fire • Water Restorations’ focus is to mitigate the loss to prevent any further damage, dry your home and restore any property we can to pre-loss condition. And that they did, the crew worked through the night to restore our home. Our washer and dryer are on the second floor so we had damage throughout our entire home from the second floor to the main floor and the basement. “Because of the amount of damage to our home, we had the opportunity to work with numerous tradesmen from BFW. The crew set up air movers and dehumidifiers, monitored the drying process daily, restored and reinstalled carpets, replaced tile floors, drywall and ceiling tiles, painted, and more. The one thing that was the same with all crew members was they went above and beyond in every aspect,” said Mary.

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True Life 2016 May-June Newsletter pg4